Monthly archives: July 2008

Timothy

Save the Red Knot!

I got the following email from Defenders of Wildlife the other day. It's about saving a small bird called the Red Knot. They had me at "bird." :-)

Take action! The Red Knot needs your help! From the email...

The red knot is a tiny shorebird that's struggling to survive. Please help me save these amazing birds by taking action at http://action.defenders.org/saveredknots.

Timothy

Mystery of the Missing msnmsn.inf on XP SP3

I'm not sure if this is related to the installation of Service Pack 3 on this XP box or not, but I recently ran into the following error after running "Add/Remove Windows Components" from within "Add/Remove Programs."

Error Message 1

For those unable to see the above image, it says, "Setup was unable to open information file msnmsn.inf. Contact your system administrator. The specific error code is 0x2 at line 0."

Then you click okay and you get the following dialog.

Error Message 2

"The application could not be initialized." Ahh, the death throws of the Windows setup application...

Well, from the error, it sure sounds like something is failing to parse an INF file. But why? This sounds like a job for ProcMon!

Sure enough, searching the ProcMon results for msnmsn.inf after running the setup again shows us the following...

ProcMon

File not found! Why on Earth would that suddenly go missing? No clue how this happened. But here's how you fix it. Copy the msnmsn.inf from C:\Windows\ServicePackFiles\i386 into C:\Windows\System32\Setup.

But wait! There's more! After doing this, I got a different error. This time it said it couldn't find ocmsn.dll. It turns out that C:\Windows\ServicePackFiles\i386 has a copy of ocmsn.dll as well, so I copied it to C:\Windows\System32\Setup.

Fixed!

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  1. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Brian: Thank you so much Edward! :-)

  2. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Tom: Thank you Edward! After beating my head against a wall for days, tried your suggestion out and lo and...

  3. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Mike: DPM 2016 setup will fail if you have SQL Server Management Studio (SSMS) V17.x installed. Re-Install...

  4. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Rob: Edward, thanks man! you were a lifesaver. My scenario was Win Server 2016 from scratch, SQL 2016 (N...

  5. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Edward: It also crashes with the 4387 error if you have the SQL Management Studio 17 tools installed. Installing...

  6. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Ram: Hi - I followed richsmif instruction and was able to successfully install DPM 2016 on SQL 2016. Completed...

  7. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Neighborgeek: Thanks for the post, this is exactly the issue I am running into. I'm disappointed to see that you didn...

  8. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    richsmif: I have DPM 16 working with SQL 16. Install SQL 16 first, don't touch, install DPM 16 , upgrade to ...

  9. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: That should have been *ID 810*, not 820

  10. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: For anyone else coming across this in the future and have an ID 820 error: For some strange reason...

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