From monthly archives: July 2013

We are pleased to present below all posts archived in 'July 2013'. If you still can't find what you are looking for, try using the search box.

Timothy

Targus Customer Support is Terrible

One of my “tech on the side” SMB clients has three Targus USB 3.0 docks and three Dell laptops.  Two docks work on all the laptops.  One dock does not work on any laptop.  So the dock is bad, right?  Congratulations!  You too could be tech support!  Swap it out for a new one and let’s go have a beer.

Targus says no.  They would rather pay somebody to talk me to death on the phone trying completely stupid troubleshooting techniques that in no way possibly would solve this issue BECAUSE THE ISSUE IS HARDWARE rather than just swap me out a new unit.

Sure, I understand they want to make sure I’m on the latest firmware and have my drivers up-to-date.  I also understand running some diagnostic tools.  But when hour number three rolls around for a $150 product, you have to wonder, are we using our time wisely here?  I don’t think uninstalling random applications and reinstalling the same version of drivers (again) is going to help.  Especially since other docks, of the same make and model, work fine.  Call it a hunch!

I would highly recommend avoiding Targus at all costs.

Recent Comments
  1. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Derek: Edward, great find. +1 on the fix... Thanks!!
  2. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    milo: Thanx MIKE - this helped me: DPM 2016 setup will fail if you have SQL Server Management Studio (SSMS...
  3. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Terry: Edward, you are the Man!!!! Looked for a solution for hours, then found your post and BAM!!! it worked...
  4. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Mr. JoeM: Edward! Thank you, saved me hours of work.
  5. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Brian: Thank you so much Edward! :-)
  6. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Tom: Thank you Edward! After beating my head against a wall for days, tried your suggestion out and lo and...
  7. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Mike: DPM 2016 setup will fail if you have SQL Server Management Studio (SSMS) V17.x installed. Re-Install...
  8. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Rob: Edward, thanks man! you were a lifesaver. My scenario was Win Server 2016 from scratch, SQL 2016 (N...
  9. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Edward: It also crashes with the 4387 error if you have the SQL Management Studio 17 tools installed. Installing...
  10. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Ram: Hi - I followed richsmif instruction and was able to successfully install DPM 2016 on SQL 2016. Completed...