Monthly archives: July 2013

Timothy

Targus Customer Support is Terrible

One of my “tech on the side” SMB clients has three Targus USB 3.0 docks and three Dell laptops.  Two docks work on all the laptops.  One dock does not work on any laptop.  So the dock is bad, right?  Congratulations!  You too could be tech support!  Swap it out for a new one and let’s go have a beer.

Targus says no.  They would rather pay somebody to talk me to death on the phone trying completely stupid troubleshooting techniques that in no way possibly would solve this issue BECAUSE THE ISSUE IS HARDWARE rather than just swap me out a new unit.

Sure, I understand they want to make sure I’m on the latest firmware and have my drivers up-to-date.  I also understand running some diagnostic tools.  But when hour number three rolls around for a $150 product, you have to wonder, are we using our time wisely here?  I don’t think uninstalling random applications and reinstalling the same version of drivers (again) is going to help.  Especially since other docks, of the same make and model, work fine.  Call it a hunch!

I would highly recommend avoiding Targus at all costs.

Blog

Search Posts

Recent Comments

  1. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Edward: It also crashes with the 4387 error if you have the SQL Management Studio 17 tools installed. Installing...

  2. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Ram: Hi - I followed richsmif instruction and was able to successfully install DPM 2016 on SQL 2016. Completed...

  3. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Neighborgeek: Thanks for the post, this is exactly the issue I am running into. I'm disappointed to see that you didn...

  4. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    richsmif: I have DPM 16 working with SQL 16. Install SQL 16 first, don't touch, install DPM 16 , upgrade...

  5. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: That should have been *ID 810*, not 820

  6. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: For anyone else coming across this in the future and have an ID 820 error: For some strange reason...

  7. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Timothy: Sorry, I don't have any other insight. I'm sure you ran into all the same articles I did about the error...

  8. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: FYI, after posting the issue on technet + windows-noob.com with no replies I decided to do a fresh Windows...

  9. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    ptbNPA: Hi and thanks for your post. I originally installed SQL 2016 with SP1 on a Windows server 2016 and got...

  10. Re: DPM 2016 + SQL 2016 and "An unexpected error occurred during the installation" ID: 4387
    Timothy: Update Rollup 2.

Archive

Tag Cloud